Refund and Returns Policy

Overview

Our after-sales policy is valid for 7 days from the date of receipt. After 7 days, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

PLEASE NOTE (Special Terms for Fuse Bead Products):

Tools & Accessories (e.g., pegboards, tweezers, ironing paper): If received damaged, we will provide a full refund or free replacement upon verification.
Fuse Beads (The Beads Themselves): As consumable materials, all bead sales are final. We do not accept returns or provide refunds for beads.
Change of Mind / Subjective Reasons: We do not provide refunds due to personal preference, slight color variations from screen displays, or simply changing your mind.

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.

Non-returnable Items

Certain types of items cannot be returned:

Consumable Materials: Opened packages of fuse beads.
Finished/Fused Creations: Any beads that have been ironed/permanently fused together.
Change of Mind: Returns based on personal preference, color discrepancies (reasonable variations between screen and physical item), etc.
Sale/Discount Items: All promotional, discounted, or clearance items.
Digital Products: Downloadable patterns, digital tutorials, etc.
Late Returns: Any item received more than 7 days ago.

You will need the receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds Process

Once we receive and inspect your return, we will send you an email to notify you that we have received it, and will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at {Your Customer Service Email}.

Exchanges

We only replace tools/accessories if they are defective or damaged upon arrival. If you need to exchange an eligible item, email us at {Your Customer Service Email} and mail your item to: {Your Return Address}.

Return Shipping

To return your product, you should mail it to: {Your Return Address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.